Company Conditions & Policies:

  1. Quality Guarantee: We are committed to providing you with high-quality products. In case of proven defects or failures, you have a period of 30 days from the date of purchase to contact us and inform us of the problem. We will be happy to offer you a replacement or exchange, subject to availability. If no replacement or exchange is possible, we will offer you a full refund of the amount paid.

*Please note that the warranty applies only in case of proven defects or failures. Issues caused by misuse, normal wear and tear over time, or accidental damage will not be covered by our warranty.

  1. Return & Exchange: You have a 15-day period to decide whether you want to return or exchange an item, for any reason. Whether it's for color, size, or any other legitimate reason, we understand that it can be tricky for our customers to select the right size for their pet or to want a different model, pattern, or color due to personal preferences.

However, the product must be in the same condition as you received it, meaning new and undamaged. Please return the product to us in its original packaging, with all labels and accessories included.

*Please note that you will be responsible for the shipping costs for returning the product. We will cover the shipping costs to send you the replacement. If you prefer to avoid these costs, we offer you the option to make an appointment to come directly to our warehouse for the exchange or refund.

  1. Refund: Refunds will be made using the original payment method, within 15 days after receiving the returned item.

  1. Exceptions: There are non-returnable and non-exchangeable items, such as personalized products or items on sale, which are final sales and cannot be returned or exchanged.

Return and Exchange Conditions and Policies: In the event as mentioned, please make sure to provide a valid proof of purchase. For exchanges and refunds, we will only accept items in their original, unused, undamaged condition, with all packaging and labels intact. Additionally, the exchange can only be made for an item of equal value. Return shipping costs are the responsibility of the customer, except in cases of defective products or our errors.

  1. Delivery Guarantee: Our team is committed to completing orders promptly and adhering to a delivery timeframe of 5 to 10 business days. However, in the event of a delivery delay beyond the specified timeframe, we would like to inform you of the following conditions:


  1. Communication:

We will contact you by email or phone to inform you of the situation and provide you with a new delivery estimate. We will strive to keep you informed of any potential delays.


  1. Refund or Compensation:

Please note that there will be no refund or compensation in case of a delivery delay. However, we are committed to doing our best to resolve the situation and deliver your order as soon as possible.


  1. Exceptional Circumstances:

In the event of exceptional circumstances beyond our control, such as unforeseen events like extreme weather conditions or logistical issues, delivery delays may occur. We ask for your understanding that these situations are beyond our control.


Thank you for your understanding and trust. We strive to provide you with a smooth and satisfactory delivery experience.


  1. Price Guarantee: Idoggos is available in various stores throughout Quebec, which means that prices may vary from one store to another.


Please note that if you find the same product at a lower or higher price in one of our partner stores, we have no control over the prices that our merchants decide to set for Idoggos products. Each merchant is responsible for determining their own prices based on various factors.


That being said, the promotions or discounts available on our website may not necessarily apply to products available in stores. Each merchant may have their own promotions and special offers.


Thank you for your understanding and trust. If you have any questions regarding prices or promotions, feel free to contact us. We will be happy to assist you.