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             REFUNDS, RETURNS, EXCHANGES

We have confidence that you'll love your unique and handmade iDoggos accessories, but we all know that sometimes mistakes happen. For the best experience, please review our sizing guides listed in each product description, email info@idoggos.com with any questions, and confirm your address is correct before checkout.

Refunds, returns, and exchanges are taken on a case by case basis. Any item that is custom made cannot be returned or exchanged.

For any exchanges or returns all products need to be undamaged and in great conditions only. You need to ship back at this address : 735 Boul. Industriel Blainville J7C 3V3 Suite #105

  ( in the package don't forget to write the order number and the reason of exchange or return ). 

We can't refund orders after they are placed you need to ship back the product once you have it with you.

** Please double check the measurement.Our products are really really adjustable its common that we received a product that doesn't fit on the animal and they were not adjusted the right way. For questions about sizing you can always contact us before returning the product by email. Info@iDoggos.com **

Items lost, stolen, undelivered, or damaged during delivery are not the responsibility of iDoggos and ability to return or refund will be taken on case by case basis « All refund will be done in 30 days after the order placed if the customer didn’t receive the package »

If you would like to request a return or refund, please send an email to info@idoggos.com. Refunds will be granted on case by case basis upon approval of the return and when the item is received. Exchanges will be granted if an item is returned, received in unused and new condition, and any extra shipping cost is paid for by customer. 

Please be sure to review our sizing guide listed in each description prior to purchasing, and double check that your address is correct before completing checkout.